Refund policy

Can I return or cancel my order?

Due to the handmade and limited-edition nature of Softly Mail Club, all sales are final.

Unfortunately, refunds cannot be provided for:

• Lost mail
• Delayed mail
• Change of mind
• Incorrect addresses entered during checkout

In some cases, lost or damaged mail may be replaced.

For any questions or concerns, please contact me at:

📧 itssofia.co@gmail.com

Or use the contact form below. I do my best to respond to all inquiries within 24 hours.